Delivery & Returns

See below for further information about product specifications, delivery options and ways to contact me.

If you are looking for the pictur-esque.com privacy policy, please click here to view.

 

ORDERING & DELIVERY

My cards and mounted pictures can be purchased via the Pictur-esque secure online shop.  Simply add the cards or pictures you wish to purchase to your ‘shopping basket’, fill in your details and follow the steps to pay by credit card, debit card or Paypal. Cards and pictures can also be purchased from Fodder and Oatlands Mount Post Office in Harrogate, The Whitby Bookshop, Zigzag Cards & Gifts on Knaresborough High Street and the Newby Hall Farm Shop.

If you would like to place a framed picture or canvas order or commission a photograph, please use the form provided on the contact page.  I am happy to meet face to face to discuss options and requirements.

UK orders will be dispatched via Second Class post, Parcelforce or DHL Express. In this instance the UK includes England, Northern Ireland, Scotland and Wales. Prices for postage and packaging are included in the purchase cost.

It is also possible to order framed photographs and photos on canvas, although these are subject to an additional delivery charge. As a guide,  a large framed photo would be subject to a P&P cost of around £12 (delivery within 7 working days).  Local delivery to HG1, HG2, HG3 and HG5 postcodes is free of charge.

If you are ordering from outside the UK, please note that you may be required to pay local import taxes when your products are delivered. If you have any queries regarding this, please email charlotte@pictur-esque.com.

Once I have received your picture or canvas order or query, I will be in touch as soon as possible to discuss your requirements and possible payment and delivery options. It is not currently possible to pay for pictures or canvases online via the website.  However, I am happy to accept payment via bank transfer, Paypal, cash or cheque.

 

RETURNS POLICY

Pictur-esque.com operates a 30-day returns policy.  If for any reason you are unhappy with a product you have purchased from me, you are entitled to return it to us in it’s original condition within 30 days of the date you received the item.

You have the right to return a faulty item within a reasonable period of time (30 days). In addition, if any product you have ordered from pictur-esque.com does not reach you in a satisfactory condition, you can return it to me for exchange within 30 days of receiving it.

Please phone me on +44 7745 538424 or email charlotte@pictur-esque.com to make arrangements for the return of your goods.

Note: The above Returns Policy does not affect your statutory rights.  Please visit the Department of Trade and Industry’s Consumer Gateway Website for more information.